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Frequently asked questions
Where do classes take place?
All our in-person lessons are held at:
The William Hobbayne Centre
1 St Dunstan's Road, Hanwell, London W7 2HB
Do you offer refunds if we miss a class?
No — we don't offer refunds for missed sessions. Each lesson is planned around the students who are attending that week, including personalised content based on ability levels and individual needs. Your child’s space is also held in the class whether they attend or not. Due to high demand we need to prioritise consistency - however there is a flexible plan for those with busy schedules.
Can I switch to a different plan later (e.g. Flexi or Full Year)?
We ask families to be consistent with their plan to keep things fair for everyone. If your situation changes, just get in touch and we’ll do our best to help.
Is there a registration or sign-up fee?
No — we keep things simple. There’s no extra fee to get started.
How do I cancel the Monthly Plan?
Just give us 7 days’ notice before your next billing cycle. You can cancel by sending us a message or email — no awkward conversations or long contracts.
How big are the class sizes?
Currently fewer than 10 students per group, with two tutors in each class for extra support. If demand grows, we’ll add more tutors to keep quality high.
1. 1x Weekly In-Person Group Lesson
90-minute session at the William Hobbayne Centre — same day & time each week.
2. Weekly Homework Tasks Online
Short, purposeful activities to reinforce class learning.
3. Access to Our Discord Student Community
A tutor-monitored space where students can ask questions, share tips, and stay motivated.
4. Personalised Feedback & Progress Updates
Regular insights from your tutor so you know exactly how your child is doing.
5. Interactive, Game-Based Learning
We don’t do dull worksheets — we make learning fun and memorable.
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